PL-PLL-Customer Service 1.0 (All Staff) 10 Pillars Self-Paced Canvas Course: July 1, 2025 - June 30, 2026
Jul 1, 2025 - Jun 30, 2026
5 credits
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Full course description
Professional Learning designed to provide support to both prospective and existing "customers"; aligned to MCPS Strategic Pland an to support student achievement across the district.
MCPS Strategic Plan
Goal 1 – Student Success
Increase student achievement, opportunities, access, and equity.
Goal 2 – Safe and Positive Learning and Working Environment
Provide a safe and supportive learning and working environment for all students and staff.
Goal 3 – Talent Management
Ensure all students have access to highly effective and diverse teachers, administrators, and support staff.
Goal 4 – Fiscal and Operational Efficiency
Ensure operational effectiveness and efficiency of resources are aligned with strategic priorities.
Goal 5 – Community Engagement and Communications
Increase dialogue, partnerships, and collaboration to meet stakeholder needs and productively engage them in our successes.
1 Appearance: Our appearance is our reflection of both ourselves and our organization. You only have one chance to make a great first impression!
2 Attitude: Stay positive in every situation. Take control of the way you react. Success is an attitude and attitude equals success.
3 Communication: Clear and concise communication is key to providing optimal customer service.
4 Commitment to Customers: Our customers are the purpose and reason we are here. They deserve our full attention and respect in all that we do.
5 Commitment to Staff: Each employee is expected to treat coworkers with respect and provide assistance whenever needed. Teamwork is essential to a successful organization.
6 Ownership: We are all responsible for the success of our organization. Taking pride in our jobs creates a sense of ownership and dependability promoting employee and customer satisfaction.
7 Appreciation: Demonstrate your gratitude towards others. As Michael LeBoeuf said, "What gets recognized and rewarded gets repeated."
8 Performance: Focus on enhancing your reputation as a facility that customers can rely on to deliver care that promotes empathy, dignity, and respect for all.
9 Service: Provide selfless service. Always go above and beyond to make a difference.
10 Excellence: Excellence is doing 1,000 things 1% better. Anything you can do, you can do better.